We recognize that providing good customer support is an essential part of our commitment to our customers. We further realize that lots of interaction is required in order to fully understand our customers' requirements. Our industry is too complex for us to expect that our customers' problem statements can be neatly wrapped up in a single email.
Likewise, we realize that our solutions cannot anticipate every nuance that we might find at different customer sites. For these reasons, our entire support staff is trained and prepared to work interactively with our customers to deliver the best support experience possible. We provide support on a worldwide basis. Support engineers are located in Taiwan, Japan, UK and The Netherlands.