Quality policy Salland Engineering

Quality is the key to success and to customer satisfaction. Customers are demanding the best quality for products, support and application services. Salland Engineering is committed to continuous improve the quality level to satisfy this demand. To make the next step Salland Engineering is working on the implementation of the ISO9001:2008 certifcation and is targeting to have this certificate in 2009. 

Quality statement of Salland Engineering:

Slightly more than meet the expressed and obvious expectation of the internal and external customer

We have the philosophy of creating an excellent work environment for our highly skilled and engaged employees to achieve fast time to market at low costs and high quality for our products and services. This philosophy with interactions can be seen as follows.

Quality

We see quality as a way of life. Quality is more than a written word used to describe our internal and external processes. It is an attitude that affects everything we do. We will continuous improve the quality level in our processes to aim for customer satisfaction, to earn their loyalty and create long term relationships.

Ethics

Every decision we make and every action we take shall follow the highest ethical and moral standards. An employee has to feel well within the Salland Engineering environment. This ethical attitude cannot be assured by written policies and codes. It must come from the people in the organization, a tradition that is passed from one generation of employees to another.

Environment

We are committed to create a high quality, functional, efficient and enjoyable working environment. Furthermore, our quality responsibility includes being proactive in protecting our environment and earth natural resources. We endeavor to avoid or minimize environmental pollution. (RoHS, power consumption)

People

As an engineering company every individual is very important for us. We are committed to create an environment that makes working enjoyable for the employee and where he can work using state of the art technology. Each individual must be allowed to grow and develop its potential. We can increase the contributions, creativity and talents for both individuals and businesses by focusing on team goals. If this team spirit brings the team success then each individual achieve this same success.

Processes

For our products, support and service processes we are committed to deliver a fast time to market, low costs and the highest level of quality to our customers. The processes are controlled by high quality project managers and process managers. 

Customer Satisfaction

Customers are demanding the highest quality for products, services and support delivered by Salland Engineering. Customer satisfaction is the degree to which customer expectations are met or exceeded. We are committed to check on customer satisfaction as a key performance indicator in the process to continuously increase our quality level.